Payment Methods

The Pipeline Academy, Winning-pitch and the Pipeline Accelerator websites accepts payments from most major credit cards, and in PayPal.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month (or year for yearly plans) in which the customer purchased the Genesis Digital subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. the Pipeline Academy, Winning-pitch and the Pipeline Accelerator websites will not prorate any portion of unused subscription services. 

Refund Policies

the Pipeline Academy, Winning-pitch and the Pipeline Accelerator websites refund policies vary depending on the product as follows:

• For the ebooks purchases, the Pipeline Academy, Winning-pitch and the Pipeline Accelerator websites offers a full refund on a charge provided the request is made within 30 days of the purchase.
• In the event of a  subscription, a refund is only possible on the most recent payment (e.g. if a refund request is made within 7 days of the third payment of a three-payment package, the first and second payments will not be refunded).
• For the Pipeline Academy, Winning-pitch and the Pipeline Accelerator websites recurring payments, refunds are only given on the first installment of a subscription, and only if the refund request is made within 7 days of the purchase, subject to the discretion of the Pipeline Academy, Winning-pitch and the Pipeline Accelerator websites . Refunds are not given on overage charges.
• Refunds may be requested on unused Concierge Services time (when purchased a la carte) at any time. Refunds are not offered for package Concierge Services.

Cancellation Process

Creating a Cancellation request: A request to cancel a the Pipeline Academy, Winning-pitch and the Pipeline Accelerator websites application must be initiated at least 7 days prior to the next invoice date. For the Pipeline Academy, Winning-pitch and the Pipeline Accelerator websites users, cancellation can also be done via the Billing Profile self-service portal in your account. Any other request to cancel a the Pipeline Academy, Winning-pitch and the Pipeline Accelerator websites application must be made via our customer support portal (find link at the header of the sites) with a representative at least 7 days prior to the next invoice date. Customers are encouraged to keep records of all communications regarding cancellation. Until a cancellation request is made, or a cancellation processed via the self-service portal, the Pipeline Academy, Winning-pitch and the Pipeline Accelerator websites will continue to treat it as an open account. Unless cancelled, the billing cycle will continue, possibly resulting in a past due account that may be turned over to a third party collection service. It is imperative that you chat with a the Pipeline Academy, Winning-pitch and the Pipeline Accelerator websites representative, utilize the self-service option, or submit an online ticket through the cancellation form if you wish to initiate cancellation of your the Pipeline Academy, Winning-pitch and the Pipeline Accelerator websites account.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.